Storeplex Terms & Conditions

These online payment terms and conditions (“Terms”) apply to your use of the online payment transaction service (the “Service”) made available by Storeplex (“We”, “Us”, or “Our”), a South African based company. These Terms constitute a contract between you and Storeplex. These Terms may be altered or added to by Us at any time that We determine necessary, with or without notice. [By ticking the box where indicated each time you use the Service], you agree to be bound by the provisions of these Terms.

1. Terms

1.1. These Terms form part of Storeplex’ website terms and conditions of use available here www.storeplex.co.za, which govern your access to and usage of the Storeplex website. By agreeing to comply with the Terms you also agree to comply with Storeplex’ website terms and conditions of use. If there is a conflict between Storeplex’ website terms and conditions of use and these Terms, these Terms shall prevail. 2. Grant of Rights

2.1. You may use the Service for the purpose of making payments to the store (Landlord, shop etc) via online credit card transaction, provided that you do not:
2.1.1. In any way damage or disrupt the Service and/or the operation of the Service;
2.1.2. Use the Service for any unauthorised or unlawful purpose.
2.2. Payments may be made using an automated system that will debit your account on date specified.
2.3. We reserve the right to suspend, amend or cancel the Service at any time either temporarily or permanently.

3. Payment

3.1. Payments using the Service may be made only using only Visa or MasterCard credit cards.
3.2. We are not directly involved in the online payment but through a third party service provider.
3.3. Upon completing a transaction using the Service, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct.
3.4. We have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the Service or for loss of data or information caused by factors beyond Our control. 3.5. Once a payment has been made it cannot be cancelled. We do not accept any responsibility for refusal or reversal of payments, which shall be a matter between you and your credit card issuer.

4. Fees

4.1. Payments made by credit card attract a merchant service fee which is dependent on the amount being transacted and the currency.

5. Refunds

5.1. Requests for refunds must be made in writing together with proof that you have paid more than the outstanding amount owed on the account. Requests for refunds must be sent to accounts@storeplex.co.za.
5.2. Refunds, if applicable, at the discretion of Us, will only be made to the debit/credit card used for the original transaction.

6. Warranties and Disclaimers

6.1. You warrant that:
6.1.1. You are aged 18 or over;
6.1.2. You have the appropriate authority to validly accept the Terms and are able to and will meet your obligations in relation to the Terms.
6.1.3. The credit card used in connection with the Service is issued in your name.
6.1.4. You will pay the credit card issuer all charges incurred in the use of the Service.
6.1.5. The information supplied by you is true and correct.
6.2. To the extent permitted by law, We do not accept liability for any damage, loss, costs (including legal costs), expenses, indirect losses or consequential damage of any kind which may be suffered or incurred by you from the use of the Service. If, for any reason, We are found to be liable to you for any damage or loss which arises as a result of your use of the Service.
6.3. We do not warrant or guarantee that the Service and/or your use of the Service will be error-free, immediate, virus free and/or continuously available or that the information provided through the Service will be complete, accurate and/or up-to-date.

7. Indemnity

7.1. You agree to indemnify Us for any loss, cost or expense suffered or incurred by Us as result of:
7.1.1. Your breach of your obligations under the Terms;
7.1.2. Intentional misuse of the Service;
7.1.3. Your negligent acts or omissions in using the Service;
7.1.4. Any claim brought against Us by a third party in relation to your use of the Service.

8. Privacy and Use of Information

8.1. We will comply with the POPI act in relation to any applicable information you supply to Us.
8.2. Any personal information supplied by You may be retained by Us until such time as you request that the information to be removed.
8.3. We will use any information you give to Us and which identifies you only for the purpose for which it is supplied to Us, including contacting you to verify your credit card information, and will not use it for any other purpose or supply it to any third party except as required by law, authorised by You or set out in these Terms.
8.4. Payments using the Service are made through a secure third party website. We will use all reasonable endeavours to prevent unauthorised access to your Personal Information. However, We will not be liable for any direct or indirect damage or loss whatsoever for any interception and/or ‘hacking’ of any data or other unauthorised access to information provided by you for the purposes of using the Service.